Last Updated: 02.08.2025

 At Burly Home Appliances, we take pride in offering reliable, high-performance air coolers and water heaters. 

This document outlines our policies on product warranty, installation, and refund/returns to ensure your experience is smooth and worry-free.

 1. Warranty Policy

 All Burly appliances are covered under a limited manufacturer’s warranty, applicable from the date of purchase as mentioned on your invoice.

 A. Air Coolers- Warranty Duration:

1 year on the product- Covers: Manufacturing defects in motor, pump, PCB, and electrical components- Excludes:

  - Damage due to limescale/sediment accumulation
  - Physical damage, misuse, or tampering
  - Normal wear and tear of pads, castors, knobs

 B. Water Heaters- Warranty Duration:
  - 2 years on the product
  - 3 years on heating element (May Vary by model)
  - 7 years on inner tank (if applicable)- Covers:

Manufacturing defects, failure of heating element, leakage from inner tank- Excludes:

  - Damage from high water pressure, improper electrical connection, or dry heating
  - External body rusting, scaling, or sediment build-up

 C. Warranty Claim Process - To initiate a warranty service:

 -Contact our Customer Support with the product serial number and proof of purchase.

-A technician will visit to inspect and determine the next steps—repair or replacement as per policy.

Customer Support: 
Email: 

2. Installation Policy

 A. Water Heaters- Free Standard Installation is provided in select cities & select models (please refer to the product listing).- Customers must schedule installation within 7 days of delivery by calling customer support.- What’s included:

  - Mounting of unit
  - Connecting inlet and outlet with standard length pipes (if provided)- What’s not included:
  - Additional accessories like inlet/outlet pipes, angle valves, electrical socket, or civil work (chargeable)

 B. Air Coolers- No installation required. Products are ready to use after unboxing.

- For guidance on usage, maintenance, or first-time setup, reach out to our helpline.

 3. Refund, Return & Cancellation Policy

 A. Order Cancellation- You can cancel your order before dispatch for a full refund.- Orders cannot be cancelled after dispatch but may be returned if eligible.

 B. Returns Eligibility
 Return is accepted within 7 days of delivery if:- The product is damaged, defective, or not as ordered- The product is unused, in original packaging, with all accessories and invoice

 C. Non-Returnable Scenarios- Product is used, installed, or tampered with- Missing accessories or original packaging- Issues due to incorrect installation or misuse

 D. Refund Process- Post inspection, if the return is approved, a refund will be processed within 7–10 business days via your original 
mode of payment.

 How to Raise a Request

 To initiate installation, service, or returns:-

Call:- +91 7419919214 ; +91 9138160620

Email: - shop@burly.in

Share Order ID, product details, and issue with photos/videos if applicable
 We are here to make your experience cooler and warmer, just the way you need it. Thank you for choosing Burly