Last Updated: August 02, 2025

 At Burly Home Appliances, we strive to deliver quality products to your doorstep with care, speed, and transparency.

This Shipping & Delivery Policy outlines how and when your 
orders will reach you, along with important legal and logistical terms.

 1. Serviceable Locations

We currently ship to most PIN codes across India via our trusted courier partners. If your location is not serviceable, we will notify you promptly and provide alternative solutions.

 2. Shipping Charges-

Free Shipping on all prepaid orders above 4999- A shipping fee  may apply for orders below this threshold or for delivery to remote locations.- Shipping fees (if applicable) will be displayed during checkout before final payment.

 3. Order Processing Timeline-

Orders are usually processed within 1–2 business days.- Orders placed on Sundays or public holidays will be processed on the next working day.- Processing time includes payment verification, packing, and handing over to our delivery 
partners.

 4. Estimated Delivery Timelines

 Location Type  | Estimated Delivery Time

 Metro Cities               | 3–5 business days
 Tier 2 & 3 Cities         | 5–7 business days
 Remote/Rural Areas  | 7–10 business days

 Note: These are indicative timelines and may vary based on external factors such as 

weather, strikes, or unforeseen logistics delays.

 5. Order Tracking

 Once your order is shipped, you will receive:- A tracking ID- A link to track your shipment- Regular status updates via SMS or email

 6. Delivery Attempts-

Our courier partners will attempt delivery up to 2 times.

- If the delivery fails despite attempts, the product will be returned to our warehouse.- Re-dispatch can be arranged on request, subject to additional shipping fees.

 7. Damaged, Tampered, or Missing Items

 If your order appears damaged, tampered with, or incomplete, please:- Take photos of the package and contents-

Contact us within 48 hours of delivery- Email: shop@burly.in  | Phone: +91 7419919214 ; +91 9138160620

We will investigate and, if validated, offer a replacement or refund as per our return policy.

 8. GST Invoicing-

All purchases include a GST-compliant invoice.- If you require a business invoice with your company’s GSTIN, please enter the details during checkout.- No changes can be made to the invoice after the order is placed.

 9. Return Shipment Liability-

In case of returns due to damage, defects, or wrong item, we will bear the cost of reverse 
shipping.- For returns initiated due to personal preferences, the customer may be required to bear 
the shipping charges, unless otherwise specified in our Return Policy.

 10. Bulk Orders & Installations

 For bulk or institutional orders, or products that require installation, please contact us at:  
Email: shop@burly.in | Phone: +91 7419919214 ; +91 9138160620

 Our team will coordinate timelines and logistics accordingly.

 11. International Shipping

 We currently do not offer international shipping. Orders are fulfilled only within India.
 Customer SupportFor any queries regarding your order, shipping, or delivery:

Customer Care: 18002122048    

Email: shop@burly.in

Support Hours: Monday–Saturday | 10 AM – 6 PM