How do I Track My Order ?
Please Login at Yerha.com and go to "My Accounts" section and then go to Order History & Details tab to see your order status. If you are not registered at Yerha.com and have made purchase with a guest account then visit our "Guest Tracking" section by clicking Here and enter your "Order Reference"(9 letter Alphabetical Reference) and your Email address to receive status and details of your order.
How do I generate a Return & exchange request ?
Please go to Yerha.com and click help section on top and then go to My order. Enter your order number and click on proceed. OTP will be generated (valid for 10 minutes only). When you enter OTP, you will be logged in and then you can track your order number and Generate return request.
Click Here
What should I do if my product is not working?
Please generate a return request, our Customer care team will resolve your problem.
Click Here
How do I claim Warranty of my product ?
To claim Warranty Log into your "My Account" Section and initiate a Return and state the reason as "Claim Warranty". Our Warranty team will contact you and solve your issue by replacing or repairing your product.
I placed an order but did not get confirmation mail or SMS.
Please check your spam/junk folder. In case you cannot find it then please call our customer care and they will send confirmation mail.
What if I receive damaged or wrong product?
Please initiate a Return & exchange request and state the reason as "Wrong/Damage Item Received" within 48 hours of receiving the product. We will resolve your query within 7 working days.
Return & Return
What is your return and exchange policy?
It is our continuous effort to keep our customers happy and offer them the most genuine and high-quality products. We take great pride in this and hence we cover each order with a 6 Months Guarantee. We offer a very flexible return policy wherein a customer can initiate a return request and get refund to Yerha wallet at Yerha.com. Yerha Wallet is type of a Credit Note which can be used to purchase anything at Burly.in. To be eligible for refund to wallet, you must initiate a return request from “My Account” section within 48 hours of receiving the product.
How to cancel my order?
In case you have placed the order by mistake or you wish to change your mind, please mail us at info@burly.in and place a request within 24 hours and your order will be cancelled. If we receive this request prior to shipping, then we will cancel your order instantly. In case your order has been shipped, you will be liable to pay shipping charges.
In which cases, refunds are denied?
Product should be in unused condition and package must contain all parts and accessories. Refunds will be denied in case of physical damage. Moreover, you must adhere to the 48 hours policy to initiate your request. Refund or return is not possible for products sold by third party on Yerha.com. Please go through the list of third party products below –
Air Cooler,
Heaters,
Fan, Air Conditioner,
LED TV, Refrigerator,
Washing Machine,
Khaitan Air Cooler,
Khaitan LED TV.
Which product can not be purchased with refund vouchers/wallet balance or credit note?
The Following list of products can not be purchased with Burly Vouchers or Credit Note.
Air Cooler,
Heaters,
Fan, Air Conditioner,
Burly & Khaitan Branded Products.
How does Burly Help in to solving product Issue ?
Most of the products sold at Yerha.com are covered by the exclusive "6 Month Warranty" instated by Burly.in. This means if your product stops working within 6 months of purchase, Yerha.com will either repair or replace product based on the condition of the product. Make sure that products are void of physical damages and tampering enabling you to claim warranty. Furthermore Yerha.com has instated a customer care service on phone and on mail to help address your problems.
What is 6 months repair/replacement warranty?
Burly.in gives complete protection to its buyers by instating a 6 Months Product Warranty. You need not to visit any service centre, simply claim your warranty through our website. Once you initiate the request, we will investigate the matter and replace or repair the product within 7 working days. We can also arrange reverse pick up from your location.
Payments
How can I pay?
There are number of options to pay for your order at Yerha.com. We support online payment modes like Debit/Credit Card, Net banking and Wallets as well as Cash on delivery options. Just select your ideal mode of payment and make the purchase.
Is Cash on Delivery Available ?
Yes! Cash On Delivery option is available at Burly.in
How to Claim Warranty ?
To claim Warranty Log into your "My Account" Section and initiate a Return and state the reason as "Claim Warranty". Our Warranty team will contact you and solve your issue by replacing or repairing your product.
Warranty Polices
Warranty Polices
1. All products come under 6 months warranty for manufacturing defects only.
2. Products can be repaired after 6 months on chargeable basis.
3. Warranty is not applicable for third party vendors listed below. Burly is not responsible for warranty claims for below vendors:
4. Products under warranty will be repaired or replaced within 15 days, time may extend in case of non-availability of spare parts
5. We arrange reverse pickups for products under warranty. If product is not under warranty, customer is responsible for shipping the product.
6. In case customer dispatches product to us, it is recommended to drop us a mail at info@burly.in with tracking details.
7. In case pick up is arranged by Yerha, please ensure to pack the product properly with all accessories and handover the packet to courier boy. If the courier boy does not reach you within 2 days of arranging pick up, please inform us via mail at info@burly.in